Lettings operators now realise that their ‘new’ tech savvy tenants, expect an instant 24/7 level of service as standard

Thought Leadership by Adam Pigott CEO of tlyfe and OpenBrix | Consumer-Centric Property Platform 

‘Tenants weren’t the ones deciding that renting should run on a 9-to-5 clock. That decision was made for them, decades ago, by an industry that never had to move any faster. Until now.’ – Adam Pigott. 

The clock tenants are done waiting on

Picture the actual moment. You’re scrolling listings at 10 pm, you find the one, and you’re ready to move. Then you wait. Wait for the agency to open at 9 am. Wait for a call back. Wait to find out if it’s even still available by the time anyone picks up. Tenants have stopped accepting that gap. They want to check a listing, work out what they can afford, and apply the moment they’ve decided, not eleven hours later, once someone else’s office opens.

What they’re handing over to get there

That’s only half of it. The other half is what tenants are asked to give up to move that fast. Every application still means the same payslips, the same bank statements, the same proof of Right to Rent, sent to a new referencing company every time they move house, then sent again to the next one, and the next. Tenants read the same data breach headlines the rest of us do, and they’re asking a fair question: why does a new firm need my sensitive documents every single time, when the three before it already have a copy?

The deposit problem underneath all of it

Then there’s the deposit, often the largest sum a tenant hands over in one go, protected in tlyfe‘s case through our partner TDS. Getting it back, along with a clean rental history to show the next landlord, matters more to most tenants than almost anything else in the process. Losing track of maintenance requests, repair records, or who agreed to what mid-tenancy is exactly how deposits end up disputed, and histories end up messy.

Renting is the last thing still gated behind office hours

Your bank works at 2 am. Your food order can be delivered at 2 am. Your taxi can reach you at 2 am. Housing is one of the only parts of life still gated behind office hours, and tenants have run out of patience for that gap. They want the same 24/7 control over their housing data that they already have over everything else that matters to them.

340,000 tenants are already doing this

340,000 tenants are living this way on tlyfe right now. Verify your identity, your employment, your Right to Rent, once, then decide who sees it and when. You control that, not a new referencing company every time you move. That single change means you’re not rebuilding your case from scratch at every viewing, and your record, from move-in to move-out, stays with you instead of getting scattered across three different companies’ systems.

What this means if you’re an agent or landlord

Here’s the part that matters for the people actually reading this. None of this was built to fix your admin. But it does, as a side effect. A tenant who’s already verified arrives on your desk completely rent-ready: no re-entering the same details for every viewing, no hours lost chasing documents that already exist somewhere. Real efficiency was never going to come from asking agents to manage better spreadsheets. It comes from tenants managing their own data properly in the first place, because they’re the only ones with a lasting reason to keep it accurate.

340,000 people didn’t need anyone’s permission to start doing that. The market isn’t waiting for the rest of the industry to catch up, and I don’t think it’s going to.

If you’re an agent or landlord and want to see what a rent-ready, already-verified applicant actually looks like on your desk, that’s what tlyfe and tlyfePRO do. Drop me a message, happy to show you.’ — Adam Pigott, CEO, OpenBrix