Zoopla and Alto partners with Ventrica improving customer support
Following the launch in May of a strategic partnership with Ventrica – an award-winning, omnichannel customer service and support expert – to transform its customer support function, Zoopla today reveals that 100% of their outstanding customer support tickets have been resolved in the last 90 days.
Maximising Ventrica’s world-class systems, technology, and expertise, the partnership has reduced call abandonment by 75% and increased tickets resolved within five hours by 50% benefiting a wide range of software customers (Alto, Jupix, CFP Winman), agents, and housebuilders, as well as consumers who are looking for their next home. With clear progress made on key metrics in the last three months, the partnership remains laser-focused on delivering added benefits to all software and Zoopla customers by the end of 2023.
This includes: Sharing customer-centric KPIs with all customers next month (October) focused on improved response times and satisfaction to ensure it remains a high priority. Maintaining a zero backlog of customer support tickets, leading to faster resolution times for all customers.
Reviewing customer support hours from October in order to better reflect, and support, the working hours of all customers. Continuing to utilise Ventrica’s world-class systems to increase first-touch resolution and identify potential issues faster, in turn allowing for improved employee engagement and training opportunities
Commenting on the news, Riccardo Dawson, VP of Software at Alto said: “We always knew that by partnering with Ventrica, our customers would be able to benefit from their world-class systems and technology so it’s brilliant to see the improvement in key areas in just three months. We have a suite of priorities in the coming months – such as developing Zendesk to help us improve the customer proposition – and remain focused on helping all of our customers throughout 2023 and beyond.”
Iain Banks, CEO of Ventrica comments: Developing our partnership with Zoopla was key to delivering fantastic results in such a short amount of time. Our experience in bringing transformative solutions to life, through people, process, and technology, has allowed us to provide world class Customer and Employee experience to Zoopla and their partners and we look forward to continuing to work closely with them for a long time yet.”
Social media giant uses Quanergy’s 3D LiDAR smart space service to nurture employees
PRESS RELEASE CALIFORNIA – September 7, 2023 – Quanergy Solutions, Inc., a leading provider of 3D LiDAR (Light Detection and Ranging) solutions for highly dynamic environments, has successfully partnered with a prominent social media provider to effectively optimize the organization’s use of space across campuses for enhanced productivity and improved employee experience.
The social media giant faced the critical need to improve space utilization across their campuses, which comprised of numerous conference rooms, cafeterias, and other general-purpose areas. Existing legacy solutions proved unreliable in these complex environments, failing to provide the desired level of accuracy while compromising employee privacy.
To overcome these limitations, Quanergy leverages their seamlessly integrated solution that combines long-range 3D LiDAR sensors with advanced perception software. Quanergy’s solution provides extensive coverage across the diverse campus environments, accommodating both large and small rooms with various occlusions, such as tables, chairs, cabinets, columns, and pillars. With a unique object stitching mechanism, Q-Track ensures that employees’ privacy is protected while enabling the sensors to track individuals seamlessly, even when temporarily obscured from view.
This resulted in the hyper-accurate detection, tracking, and classification of employees without compromising privacy or capturing any Personal Identifiable Information (PII). Through the use of occupancy related insights, the social media giant is able to optimize the use of available areas and achieve enhanced productivity among its workforces. The result is a comprehensive solution that outperforms traditional camera-based solutions and dramatically lowers total cost of ownership.
The company’s success in optimizing space utilization for the social media giant showcases the transformative potential of 3-D LiDAR technology in smart spaces. With its privacy-preserving capabilities and accurate tracking, Quanergy 3-D LiDAR solutions are already the preferred solution at over 100 global locations providing security for critical infrastructure such as data centres, utility plants, and airports, as well as for safe cities, and industrial automation.
Quanergy is redefining physical security with real-time 3-D LiDAR solutions. Based in Silicon Valley, its revolutionary security-as-a-service delivers intelligent proactive awareness for highly dynamic environments like critical infrastructure, smart cities, smart spaces, and industrial automation. It’s mission is to ensure you see beyond current sensing limitations and experience the power of 3-D security designed for a 3-D world.
Andrew Stanton is the founder and CEO of Proptech-PR, a consultancy for Founders of Proptechs looking to grow and exit, using his influence from decades of industry experience. Separately he is a consultant to some of the biggest names in global real estate, advising on sales and acquisitions, market positioning, and operations. He is also the founder and editor of Proptech-X Proptech & Property News, where his insights, connections and detailed analysis and commentary on proptech and real estate are second to none.