Ascendix – Why our technology choices matter for our Clients
Andrew Stanton CEO Proptech-PR
CRE doesn’t belong to the most feature-rich buildings. It belongs to the most intelligent ones
Week 13: A New Definition of Smart – Why Interoperability Beats Features
Welcome to Week 13 of our 52-week series exploring how data and digital infrastructure can unlock value in commercial real estate.
I’m Bill Douglas, CEO of OpticWise and co-author of Peak Property Performance. This series delivers weekly insights to help CRE owners turn digital chaos into clarity—and uncover the hidden value inside their properties.
“Smart” used to mean shiny. An app for this. A dashboard for that. Occupancy sensors, access control, leak detectors, HVAC controllers… all with their own logins, all pulling data into separate silos, and none of them talking to each other. Pure data-systems-netowrks-PropTech mayhem.
But we’re in a new era now. The future of CRE doesn’t belong to the most feature-rich buildings. It belongs to the most intelligent ones.
Interoperability is the new smart.
Instead of piling on more gadgets or SaaS tools, leading owners are rethinking how their data and digital infrastructure are architected. The goal isn’t more. It’s flow—flow of data, insights, and outcomes.
Here’s why this matters:
- Disconnected tools = disconnected teams. Facilities, leasing, ops, and vendors all rely on different systems. This makes coordination harder, not easier.
- Too many interfaces create friction. Tenants don’t want five different apps to control their experience. They want one seamless, intuitive interface.
- Isolated data can’t inform decisions. Without collection and coordination, your occupancy sensor data can’t optimize lighting. Your access logs can’t improve leasing. Your HVAC settings can’t predict churn.
None of this is possible without foundational digital infrastructure. That’s why we offer the PPP Digital Infrastructure Review—a diagnostic process that helps owners understand their current state, uncover hidden opportunities, and define a future-ready path forward.
We’re not talking about a single vendor’s platform. We’re talking about interoperability across your entire ecosystem—with the owner in control.
Andrew Stanton CEO Proptech-PR
JLL adds AI to its building operations platform Prism
JLL (NYSE: JLL) this week introduced artificial intelligence (AI) capabilities that are now available as an add-on to Prism, its award-winning building operations platform. As part of JLL’s property management technology ecosystem powered by JLL Falcon, it is setting a new industry standard and multiplying property teams’ strategic impact across portfolios while reducing costs.
Providing comprehensive, predictive operational intelligence across all aspects of building operations and driving faster decisions on resource allocation, tenant satisfaction, risk mitigation, vendor management, capital investments and more.

“In today’s market, where expectations around building performance are multifaceted, investors are hyperfocused on implementing technology solutions that deliver value across their entire portfolio,” said Daniel Russo, President of Property Management Technology at JLL (Pictured). “Prism AI supercharges our professionals to make smarter decisions. This isn’t just about efficiency; it’s about fundamentally elevating the standard of property management while delivering exceptional value to our clients and tenants.”
Prism AI transforms disparate property documents stored in Prism into an integrated, searchable knowledge base that automates administrative tasks and streamlines workflows. Property teams can get smart recommendations to improve tenant satisfaction based on its analysis of service request patterns. Teams can analyse years of property task and workflow data.
Engineers can analyse service manuals against warranty documentation to detect coverage opportunities and prevent costly out-of-pocket repairs. With its ability to plan more strategically and track more data, it drives efficiency, compliance and substantial cost savings across the entire property management lifecycle.
With the intuitive interface, users can ask simple, conversational questions like, “What issues from last quarter’s property inspection are still outstanding?” and get instant answers plus relevant recommendations. By maintaining conversational history and improving transparency, it empowers property professionals with the operational intelligence needed to make data-driven decisions.
Designed with security in mind, Prism AI is built on secure, reliable infrastructure with automatic backups to keep data safe. Maintaining complete data separation so property data, tenant information and financial details remain private to each organization.
Andrew Stanton CEO Proptech-PR
Andrew Stanton Founder & Editor of 'PROPTECH-X' where his insights, connections, analysis and commentary on proptech and real estate are based on writing 1.3M words annually. Plus meeting 1,000 Proptech founders, critiquing 400 decks and having had 130 clients as CEO of 'PROPTECH-PR', a consultancy for Proptech founders seeking growth and exit strategies. He also acts as an advisory for major global real estate companies on sales, acquisitions, market positioning & operations. With 200K followers & readers, he is the 'Proptech Realestate Influencer.'